Refund Policy

Last updated: October 3, 2026

This policy explains when a refund request is reviewed and how to contact us about a purchase.

Refund window

Refund requests made within 14 days of purchase will be reviewed when the app cannot run on the buyer's supported computer or does not match the product description.

Not covered

Refunds may be declined when the buyer ignored the stated platform requirement, used the license successfully, or requests a refund outside the stated window.

Losing a license key by itself does not automatically qualify for a refund when the purchase can be verified and reasonable manual recovery assistance is available.

License status

If a refund is approved, the related license key may be disabled.

Applicable consumer rights

This policy does not limit any mandatory consumer rights under applicable law. Approved refunds are handled through the original payment provider; the time before funds appear depends on the provider and your bank.

How to request a refund

Email support@repodock.dev with your purchase email, receipt, license key if available, and a short description of the issue.